Telefonování – fráze

 25. listopadu, 2016 Admin
Obtížnost    

Answering the phone

  • Hello/Good morning/Good afternoon/…
  • How can I help you?

Introducing yourself

  • John Brown speaking.
  • This is John Brown speaking.
  • Speaking. (The person answering says this if the caller does not recognize their voice.)
  • This is Ken.
  • Hi Maria. It’s John speaking.

Asking to speak to someone

  • Can I speak to…?
  • I’d like to speak to… .
  • Is it possible to speak to…?
  • Can I have extension 321? (extensions are internal numbers at a company)
  • Is Maria in? (informal) (= Is Maria in her office?)

Asking for a name

  • Who’s calling, please?
  • Who’s speaking, please?
  • Can I ask who’s calling?

Giving the reason for a call

  • I’m calling to make a reservation.
  • I’m calling for some information on…
  • I need some information…

Connecting someone

  • (Please hold the line and) I’ll put you through.
  • I’m connecting you now./I’ll connect you now.
  • Can you hold the line? Can you hold on a moment?
  • Hold the line, please. I’ll put him/her on.
  • Hold on, please.

Special requests

  • Could you please speak slowly?
  • Can you repeat it, please?
  • How do you spell it, please?
  • Do you know what extension he/she is on?

Taking a message for someone

  • Can I take a message?
  • Would you like to leave a message?
  • I’ll let him/her know you called.

Leaving a message for someone

  • Can/May I leave a message, please?
  • When/How can I reach him/her?
  • Could you tell him/her that I called, please?

Confirming information

  • Let me repeat that just to make sure.
  • I’ll make sure he/she gets the message.
  • OK, I’ve got it down.

Finishing a conversation

  • Thank you for calling.

Problems

  • I’ve been cut off.
  • I can’t get through at the moment.
  • I’m afraid the line is engaged.
  • The line is busy.
  • I’ve got a very weak signal.
  • Sorry, I think you’ve dialled the wrong number.
  • I’m afraid you’ve got the wrong number.
  • I’m afraid he/she is in a meeting at the moment.
  • He/She’s out of the office now.
  • He/She is not in at the moment.
  • My battery’s about to run out.
  • I need to charge up my phone.
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